Last updated: September 15, 2026

At MDCM Home, operated by MDCM Capital LLC, we offer free shipping on every order to eligible addresses within all 50 United States.

1. Shipping Coverage

We ship from US warehouses to physical street addresses in all 50 states, including Alaska and Hawaii.

We do not ship to:

  • PO boxes.
  • APO, FPO, or DPO military addresses.
  • US territories.
  • Addresses outside the United States.

Please provide a complete and accurate delivery address when placing your order.

2. Shipping Costs

Shipping is free on every order. No minimum purchase is required.

We do not charge additional shipping or handling fees for delivery to eligible addresses.

3. Order Processing and Delivery Times

Stage Estimated time
Order processing 1–2 business days
Transit after dispatch 3–5 business days
Total estimated delivery 4–7 business days

We process orders Monday through Saturday, excluding public holidays.

Our daily order cutoff is 12:00 p.m. noon, Eastern Time—EDT during daylight saving time and EST during standard time.

Orders placed before the cutoff begin processing that business day. Orders placed at or after the cutoff, on Sundays, or on public holidays begin processing on the next processing day.

Transit time begins when the carrier receives your package. Carrier operating schedules and holidays may affect delivery dates.

Delivery times are estimates, not guaranteed arrival dates. The applicable cutoff, non-processing days, and holidays may extend the calendar time before your order arrives.

4. Shipping Carriers

We ship orders using FedEx or DHL. The carrier is selected based on the shipment and destination.

All orders are dispatched from warehouses within the United States.

5. Shipment Tracking

To request tracking information or an update on your shipment, contact support@mdcmhome.com with your order number.

Once tracking is available, carrier updates may take time to appear after the package is handed over for shipment.

6. Cancellations Before Dispatch

You may cancel your order before it is dispatched and receive a full refund.

To request cancellation, contact us promptly at support@mdcmhome.com. Include your order number and the name used when placing the order.

Once an order has been dispatched, it cannot be canceled. You may request a return under our 30-day free return policy.

7. Incorrect or Incomplete Addresses

Please check your shipping address carefully before completing your purchase.

If you notice an error, contact us immediately with your order number and the correct address. We will review whether the address can be updated before dispatch.

Address changes may not be possible after dispatch. If an address problem prevents delivery, contact us so we can review the shipment and available resolution.

8. Shipping Delays

Weather, carrier disruptions, public holidays, and other unexpected events may affect shipping or delivery.

If we cannot dispatch your order within the stated processing period, we will notify you, provide a revised shipping estimate, and offer the choice of accepting the delay or canceling for a full refund. We will obtain your agreement to a delay where required by applicable law.

If your shipment has not arrived within the estimated delivery period, contact us with your order number so we can investigate.

9. Damaged Packages or Products

If your order arrives damaged, contact support@mdcmhome.com as soon as reasonably possible.

Please include:

  • Your order number.
  • A description of the damage.
  • Photographs of the damaged item and packaging, if available.

Keep the item and packaging while we review the issue. We may need them to document the damage or arrange a return.

We provide a full refund for orders that arrive damaged. If we require the damaged item to be returned, we will arrange the return at no cost to you.

10. Lost Packages

If you believe your package is lost, contact us with your order number. We will investigate with the carrier.

If tracking shows delivery but you have not received the package, please check the delivery location and with other members of your household, then contact us for assistance.

We provide a full refund when a shipment is confirmed lost. A tracking status showing delivery does not prevent you from reporting a missing package for investigation.

11. Refunds for Shipping Issues

Approved refunds for cancellations before dispatch, damaged orders, or lost shipments cover the full amount paid for the affected order, including applicable taxes.

Refunds are issued to the original payment method through Stripe. The time required for the credit to appear depends on your bank or payment provider.

12. 30-Day Free Returns

We offer free returns within 30 days of delivery.

To start a return, email support@mdcmhome.com with your order number. We will provide return instructions and a prepaid return label or another return arrangement at no cost to you.

Please contact us before sending an item back so it can be directed to the correct return location. Our business contact address below is not automatically the return address.

For complete return conditions and refund details, please refer to our Return and Refund Policy.

13. Contact Us

For shipping questions, cancellations, delivery problems, or return requests, contact:

MDCM Capital LLC
Trading as MDCM Home

8932 North Wolven Ridge Court
Rockford, MI 49341
United States

Email: support@mdcmhome.com
Phone: +1 (438) 6196 783
Website: mdcmhome.com