Last updated: September 15, 2026

At MDCM Home, operated by MDCM Capital LLC, we offer 30-day free returns on eligible purchases. This policy applies to orders delivered within the United States.

1. Return Window

You may request a return within 30 calendar days after delivery, including if you change your mind.

Contact support@mdcmhome.com within that period to start your return. Your request remains timely if you contact us within 30 days, even if our response or the return shipment occurs afterward.

2. Return Eligibility

For change-of-mind returns, items must be:

  • Unused and in their original condition.
  • Complete with the parts, hardware, accessories, and instructions supplied.
  • Securely packaged for return shipping, preferably in the original packaging.

Opening the packaging to inspect an item does not, by itself, make it ineligible for return.

Items damaged through misuse, unauthorized modification, or improper assembly are not eligible for a change-of-mind return.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective, incomplete, or incorrect.

3. Free Return Shipping

We cover return shipping for eligible returns from all 50 United States.

We will provide a prepaid return shipping label or arrange another return method at no cost to you. We do not charge a restocking fee or deduct the original outbound shipping cost from an eligible refund.

Please use the return arrangement we provide. If you prefer another method, contact us before paying for shipping so we can agree on reimbursement.

4. How to Start a Return

  1. Email support@mdcmhome.com with your order number and the item you wish to return.
  2. Let us know whether you changed your mind or experienced an issue with the item.
  3. We will review your request and provide return instructions and a prepaid label or collection arrangement.
  4. Package the item securely and include all supplied components.
  5. Keep your shipping receipt or collection confirmation until the return is completed.

If the package is too large for a standard drop-off, let us know so we can arrange a suitable return method.

Please contact us before shipping a return. The appropriate return location may differ from our business address.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item arrives damaged, defective, incomplete, or different from what you ordered.

Include your order number, a description of the issue, and photographs if available. Photographs help us investigate but do not replace our review of your claim.

We provide a full refund for confirmed damaged, defective, or incorrect items. If a return is needed, we cover the return cost and provide instructions.

Keep the item and packaging until we tell you whether a return is required. Do not dispose of the item unless we advise you to do so.

6. Lost Packages

If your order has not arrived within the estimated delivery period, contact us so we can investigate with the carrier.

If tracking shows delivery but you cannot locate the package, check the delivery location and with other members of your household, then contact us for assistance.

We provide a full refund when a shipment is confirmed lost. You do not need to return an item you never received.

7. Refund Processing

After receiving your return, we will inspect it and notify you of the outcome.

For eligible returns, we will complete the inspection and issue the refund within 5 business days after receiving the returned item. For this refund-processing period, business days are Monday through Friday, excluding US public holidays.

Refunds include the amount paid for the returned item and applicable taxes. If the entire order is eligible for a refund, we refund the full order amount.

Refunds are sent to the original payment method through Stripe. Your bank or payment provider may require additional time to display the credit.

If we determine that a return does not meet this policy, we will explain the reason and discuss the available options before taking further action.

For a confirmed lost shipment or an approved issue that does not require a return, we issue the refund within 5 business days after confirming the resolution, or sooner where required by law.

8. Order Cancellations

You may cancel an order before dispatch for a full refund.

Email support@mdcmhome.com promptly with your order number and a cancellation request.

Once the order has been dispatched, it cannot be canceled. You may request a return after delivery under this policy.

We issue refunds for confirmed cancellations within 5 business days, or sooner where required by law.

9. Exchanges

We handle exchanges through a return and a new purchase.

To choose a different product, request a return for the original item and place a separate order for the replacement. The new order is subject to availability and the price displayed when you purchase it.

10. Your Legal Rights

This policy does not limit any rights or remedies available under applicable law. The 30-day change-of-mind return period does not shorten any rights you may have concerning defective or misdescribed goods.

11. Contact Us

For returns, refunds, cancellations, or delivery issues, contact:

MDCM Capital LLC
Trading as MDCM Home

8932 North Wolven Ridge Court
Rockford, MI 49341
United States

Email: support@mdcmhome.com
Phone: +1 (438) 6196 783
Website: mdcmhome.com

Please do not send returns to the business address without receiving return instructions.