Last updated: September 15, 2026

1. Cancellation Before Dispatch

At MDCM Home, operated by MDCM Capital LLC, you may cancel your order before it is dispatched and receive a full refund, including any applicable taxes.

There is no cancellation fee.

2. How to Request a Cancellation

Contact us as soon as possible:

Email: support@mdcmhome.com
Phone: +1 (438) 6196 783

For email requests, use the subject “Cancel Order — [Your Order Number]” and include:

  • Your order number.
  • The name and email address used for the purchase.
  • Whether you want to cancel the entire order or specific items.

We will check the shipment status and confirm the outcome. A cancellation request is not a confirmation that the order has been canceled.

3. Processing Schedule

We process orders Monday through Saturday, excluding public holidays. Our daily cutoff is 12:00 p.m. noon, Eastern Time, observing EDT or EST as seasonally applicable.

Orders generally require 1–2 business days to process. Please submit cancellation requests promptly: the processing estimate is not a guaranteed cancellation window.

4. Orders Already Dispatched

Once an order has been dispatched, it cannot be canceled.

You may request a return after delivery under our 30-day free return policy, subject to the conditions in our Refund and Returns Policy.

Please contact us for return instructions rather than refusing delivery or sending the package to our business address without arrangements.

5. Cancellation Refunds

For a confirmed cancellation before dispatch, we refund the full amount paid for the canceled items, including applicable taxes, to the original payment method through Stripe.

We initiate the refund promptly after confirming the cancellation and within any period required by applicable law. Your bank or payment provider may require additional time to display the credit.

If you cannot locate a refund after it has been issued, contact us for assistance.

6. Cancellations by MDCM Home

We may need to cancel an order if:

  • An item is unavailable.
  • Payment cannot be authorized or verified.
  • The delivery address is outside our shipping coverage.
  • There is reasonable evidence of fraud or unauthorized payment.
  • A material product or pricing error prevents fulfillment as offered, subject to applicable law.

We will notify you if we cancel your order. If payment has been collected, we will issue a full refund for the canceled items, including applicable taxes.

We will not charge a higher price or substitute a materially different product without your agreement.

7. Delayed Orders

If we cannot dispatch your order within the stated processing period, we will notify you, provide a revised shipping estimate, and offer the choice of accepting the delay or canceling for a full refund.

We will obtain your consent to a delay where required by applicable law.

8. Your Consumer Rights

This policy does not limit cancellation rights, refund rights, or other remedies available under applicable law.

9. Contact Us

MDCM Capital LLC
Trading as MDCM Home

8932 North Wolven Ridge Court
Rockford, MI 49341
United States

Email: support@mdcmhome.com
Phone: +1 (438) 6196 783
Website: mdcmhome.com